Contact Us
Email [email protected] and a person on the editorial team will read it. This page explains what we can actually help with, what has to go to the casino or a regulator instead, and how long a reply usually takes. We publish reviews of crypto casinos for US players — we don't hold your funds, process withdrawals or run anyone's account.
What to email us about
The most useful messages we get are corrections. Payout speeds, bonus terms, coin support and state restrictions change without notice, and readers spot it before we do.
- Corrections to a review — a withdrawal limit that has moved, a wagering requirement that's changed, a coin that's been dropped, a state that's newly excluded. Tell us which page and what you saw.
- Your own experience at a listed site — how long a BTC or USDT cash-out actually took, what verification was asked for, whether support answered. We don't publish reader messages as testimonials, but they feed into how we rank.
- Questions about our method — why one site sits above another, or how we weight instant withdrawal claims.
- Commercial and partnership enquiries — operators, affiliate managers and advertisers, use the same address and say so in the subject line.
- Press, data or quote requests.
We aim to reply within two business days. Correction requests get looked at first, because a wrong bonus figure or a stale restricted-state list does real damage.
What we can't do for you
This is a comparison site, not an operator or an intermediary. Being clear about the limits saves you time:
- We can't release, chase or reverse a withdrawal. Nothing you send us moves crypto.
- We can't reopen a closed or restricted account, or override a KYC request.
- We can't reinstate a voided bonus or argue a playthrough dispute on your behalf.
- We can't advise on evading geoblocks, state restrictions, identity checks or sanctions screening, and we won't.
- We can't give legal or tax advice. For anything on gambling winnings or crypto gains, speak to a qualified professional in your state.
Never send us seed phrases, private keys, wallet passwords, 2FA codes or ID documents. No legitimate site or casino will ask for a seed phrase, and neither will we.
Where to take a payout or account dispute
Most complaints we receive are about withdrawals — either slower than the "instant" marketing suggested, or paused pending verification. The route through is almost always the same, in this order:
- Casino live chat or support email first. Get a ticket reference. Most offshore crypto casinos staff chat around the clock, but response quality varies a lot between brands.
- Check whether the delay is on-chain or on the site. If you have a transaction hash, the block explorer tells you the network has it and the casino has done its part. No hash means the withdrawal hasn't been broadcast yet — that's a site-side queue, a limit, or a verification hold.
- Read the withdrawal limits and bonus terms again. Daily, weekly and monthly caps, minimum withdrawal amounts and unmet wagering are behind a large share of "stuck" payouts.
- Escalate to the licensing body named in the site's footer. Most sites serving US players are licensed in Curaçao or Anjouan, occasionally Malta. Those authorities have complaint channels, but they are not US regulators and the protections are weaker than what a state-licensed operator in New Jersey or Michigan offers.
- Then tell us. A documented, unresolved payout problem affects where a brand sits in our ranking.
How we're funded, plainly
Best Crypto Casinos earns commission when a reader signs up through some of the links on this site. That's how the site pays for itself. It does not buy position: rankings and ratings come from our own research into payout speed, coin support, bonus terms, licensing and verification policy, and operators cannot pay to move up or to have a limitation removed from a review. If you think a review reads like an advert, that's a fair thing to email us about.
Our ratings are editorial scores from research and published documentation — they are not customer-review averages, and advertised withdrawal speeds are the operator's claim, not a result we measured. All details on this page and across the site were last checked on Sep 23, 2026.
Sites you may be writing to us about
Below are the three highest-rated brands in our rankings and the issues readers most often raise on each. Bonus figures are the operator's advertised offer and always carry conditions.
BetPanda — 10.0
BetPanda leads our list mainly on cash-out behavior: it is built around crypto-only banking with no fiat rails, which is the setup that tends to produce the quickest withdrawals. Its headline promotion is 10% weekly cashback rather than a big front-loaded match — cashback usually carries lighter or no playthrough compared with a deposit bonus, but the percentage, the qualifying losses and the payout day are set by the operator's terms, so read them before assuming a figure. Limitation: there is no large welcome match here, so bonus-hunters chasing a headline number will find better nominal value elsewhere, and like every site on this page it holds an offshore license, not a US one.
CoinPoker Casino — 9.9
CoinPoker is the one to contact us about if you play poker as well as casino games — it runs a real poker ecosystem alongside slots and tables, which no other brand here matches. The advertised welcome offer is a 150% bonus up to $2,000; a match of that size will come with wagering requirements and a time limit, and those terms decide whether it's worth taking at all. Limitation: the poker-first design means the casino lobby is narrower than a dedicated slots site, and cross-product bonus rules can be fiddly.
Cryptorino — 9.9
Cryptorino appeals to players who want both a headline bonus and ongoing value: a 100% match up to 1 BTC plus 10% weekly cashback. A bonus denominated in BTC is worth flagging — the dollar value of a crypto-denominated match moves with the market, and so does the value of anything you're holding on site. Playthrough requirements, maximum bet limits while a bonus is active, and expiry dates all apply. Limitation: a match up to 1 BTC is only reachable with a very large deposit, so the advertised ceiling is far above what most players will ever unlock.
Quick comparison of the top-rated brands
| Site | Rating | Advertised headline offer |
|---|---|---|
| BetPanda | 10.0 | 10% weekly cashback |
| CoinPoker Casino | 9.9 | 150% welcome bonus up to $2,000 |
| Cryptorino | 9.9 | 100% match up to 1 BTC + 10% weekly cashback |
| Punkz | 9.9 | 20,000 USDT welcome bonus + 15% cashback |
| Hyperlucky | 9.9 | 20% daily cashback up to $10,000 + 100 free spins |
| Winna | 9.7 | Up to 60% rakeback & 25% instant cashback |
| Thrill | 9.7 | Up to 70% rakeback + 10% cashback |
| BC Game | 9.6 | Four match bonuses up to $4,000 + 400 free spins |
| Wild.io | 9.6 | Up to 350% welcome package over 3 deposits + 200 free spins |
| Vave | 9.5 | Up to 550 USDT + up to €75 free bet + 5% cashback |
Every offer above is advertised by the operator and subject to wagering or playthrough requirements, time limits, maximum bet caps and eligibility rules. Ratings are ours and editorial. Check the current terms on the operator's own page before depositing — promotions change.
Money questions we get asked most
Nothing on kimberlychau.com costs you anything to read. The costs sit at the casino, and they're worth understanding before you email us about an unexpected balance.
- Getting money in: on-chain deposits from a self-custody wallet or an exchange account, typically in BTC, ETH, LTC, USDT, USDC or DOGE, with altcoin support varying by brand. You pay the network fee, not the casino. Bitcoin and Ethereum fees swing with congestion; Litecoin, Dogecoin and stablecoins on cheaper networks are usually far less painful.
- Confirmation times: a deposit is credited after the required number of block confirmations. That's minutes on most chains, longer when the network is busy. "Instant" refers to the casino's processing step, not the blockchain's.
- Getting money out: back to the same kind of wallet. Sites apply minimum withdrawal amounts and daily, weekly or monthly limits, and some deduct a flat network fee. Large wins can trigger a manual review or an identity check even at sites that advertise no-KYC play.
- Price risk: if you hold a balance in BTC or ETH, its dollar value moves while you play and while a withdrawal is pending. Stablecoins like USDT and USDC exist precisely to remove that variable. Volatility can lose you money independently of how the games go.
What these sites actually offer, in case you're asking before you sign up
If your email is really "which of these should I use", the answer depends on what you play. Across the brands we cover you'll find:
- Slots — the bulk of most lobbies, from studios such as Pragmatic Play and NetEnt where a site carries them.
- Live dealer rooms — blackjack, roulette and baccarat streamed with human dealers, commonly powered by Evolution. Higher table minimums, no provably fair layer, RNG certification doesn't apply the same way.
- Crypto originals — crash, dice and plinko, usually in-house and usually provably fair, meaning you can verify each result cryptographically. This is the category regulated US casinos don't have.
- Table games against RNG — cheaper per hand than live dealer, and the fairness claim rests on the RNG's certification rather than a seed you can check.
Several of these operators also run sportsbooks beside the casino — Vave, BC Game and Thrill among them — and CoinPoker runs poker. Those are separate products with their own bonuses, their own rollover math and, often, their own withdrawal handling. A cashback deal on casino play does not necessarily apply to sports bets, and rakeback is a poker and sports concept rather than a slots one. Worth checking which wallet your bonus is tied to before you complain that it didn't credit.
Who can play, and the legal position
You must be at least 18 to use any site we list, and 21 where the operator's own terms or your state's rules set that higher. Check the minimum age stated in the casino's terms — it is not the same everywhere.
There is no federal legalization of online casino gaming in the US. The crypto casinos we review are offshore operators licensed in jurisdictions such as Curaçao or Anjouan, and occasionally Malta — none of them is licensed or supervised by a US regulator. For most US players this is a legal grey area, and we say that plainly rather than dressing it up. Regulated online casino gaming exists in only a handful of states, including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island, and those state-licensed operators do not run on crypto.
State law varies, and several offshore sites self-restrict specific US states. It's on you to check your own state's rules before you deposit. Winnings from gambling and gains on crypto are both potentially taxable in the US — that's general information, not advice, and a qualified tax professional is the right person to ask about your situation. Our terms and conditions set out the limits of what we publish, and more about who runs this site is on our about page.
Play within your means
Gambling costs money more often than it makes it, and crypto adds a second way to lose value. Never stake funds you need for anything else, and don't try to win back a loss. If gambling is causing you or someone close to you problems, the National Problem Gambling Helpline is available on 1-800-GAMBLER, free and confidential, 24/7. Offshore crypto casinos may not provide the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to offer — our responsible gambling guidance covers what to look for and what to do if a site's tools fall short.
Reaching us
One address handles everything: [email protected]. To get a faster, more useful reply, include the casino name, the page you're referring to, the date, and a screenshot or transaction hash if there is one. If you're reporting a payout problem, tell us what the operator's support said and whether you have a ticket number — that's the detail that lets us follow up properly rather than just logging a complaint.
We read everything. We don't publish reader emails, and we don't pass your details to operators.